Keep in mind the battery amnesty? Regardless of the shops doing every thing they may to attempt to persuade me not to exchange the batteries, I insisted and continued. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how vital her iPhone is to her. She goes in all places with it: to shops, within the automobile, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we may lastly snag an appointment final week and the appointment was for in the present day. I’ve simply returned.
Evidently as an alternative of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. That they had deliberate on changing the telephone as effectively, which I bear in mind we had been informed was an choice, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as an alternative they by no means did.
However due to that her gadget as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t have the ability to even begin our course of for just a few weeks extra as a result of the serial quantity difficulty have to be addressed earlier than they’ll even speak to us concerning the dangerous battery.
So after driving nearly an hour every manner, we bought, effectively, nowhere.
No telephone, and no timeline through which we will estimate tips on how to transfer ahead. Our solely choice, based on the genius, was to purchase a brand new telephone and wait it out. I declined the acquisition.
So, they’ll look into it and we must always get a telephone name earlier than August to determine the following steps and arrange one other appointment. And begin the method over again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you possibly can escalate”) says: “That is the shop’s drawback. We will’t deal with it right here.” She supplied to allow us to pay (once more) for the battery substitute that was by no means carried out. After nearly 3 hours on the telephone, she bought the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Ultimate end result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched house from the genius bar with none motion. They supplied to offer me a $30 trade-in for the SE on a brand new telephone — precisely what the web retailer would usually provide for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Critically, WTF?
