QNAP has pulled a not too long ago launched firmware replace after widespread buyer stories that it is breaking connectivity and, in some circumstances, locking customers out of their gadgets.
QTS 5.2.2.2950 construct 20241114, the buggy firmware inflicting these points, was launched this Tuesday for a protracted record of QTS network-attached storage (NAS) fashions to patch a number of safety vulnerabilities and repair varied identified points.
Nevertheless, based on customers who’ve put in it since then, it additionally breaks varied NAS options and capabilities, together with the power to hook up with up to date gadgets which are exhibiting “Your login credentials are incorrect or account is now not legitimate” errors even after resets.
Others additionally see “Detected unauthorized modifications when beginning up the system” errors and have issues utilizing built-in apps like Malware Remover, File Station, and Useful resource Monitor “as a result of Python2 just isn’t put in.”
“I can now not hook up with my information via the identical community; when accessing it via the browser, it stays caught on the login web page, one buyer mentioned. “When accessing via the myQNAPcloud account, I can join, however it doesn’t open; I attempted restarting, and it didn’t get well. I attempted a number of connection choices.”
“After updating to the newest QTS it utterly broke my SMB shared drives regardless that the applying was updated. I needed to roll again to the earlier QTS model and now I’m tremendous,” one other added.
Whereas the corporate has but to launch a public assertion or advisories relating to these ongoing points, QNAP’s help staff has replied to some affected clients, saying that the replace has been faraway from the downloaded web page of impacted NAS fashions.
QNAP recommends downgrading the firmware to QTS 5.2.1.2930 construct 2024102, which ought to resolve the connectivity and damaged apps points.
“We do have an issue with this 5.2.2 replace on some NAS gadgets associated to the DOM secondary partition. The official R&D advice is to downgrade the firmware through Qfinder Professional to five.2.1,” QNAP’s help staff mentioned.
QNAP has but to answer to a number of requests for remark made by BleepingComputer earlier at present.