I’ve a Dell Latitude 5300 laptop computer laptop with Home windows 11 Professional (Greek) put in.
Since 14/7/2025, networking is not any extra potential on that laptop. Specifically, the system tray icon exhibits that there’s an Ethernet or Wi-Fi connection, nonetheless it’s not potential to browse the net neither is it potential to hook up with OneDrive or pCloud. Furthermore, pinging the pc from one other laptop in the identical community doesn’t work, and pinging some other machine in the identical community (together with the house community router) ends in a “Basic failure” message.
Tried the next with none success:
- Tried a system restore, nonetheless within the final step I acquired a message about not having the ability to restore and a folder named “appxstaging”. Tried a number of instances and from totally different restore factors however with out success.
- Up to date the drivers for each the Ethernet and the Wi-Fi adapter.
- Deactivated the Home windows Firewall, in case some bizarre rule that was created or corrupted blocked community visitors from and to the pc.
- Reset community settings from Settings / Community and Web / Superior Community Settings / Community reset.
- Tried the next instructions from an elevated command immediate:
netsh winsock reset
ipconfig /launch
ipconfig /renew
ipconfig /flushdns - Tried to uninstall the apps that have been put in near the date the indicent was seen.
- Carried out a restore set up of Home windows 11 Professional (Greek) utilizing an ISO picture downloaded from Microsoft.
It’s fascinating to notice the next:
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With 192.168.1.1 being the IP tackle of the house community router:
ping 192.168.1.1 returns:Pinging 192.168.1.1 with 32 bytes of information:
Basic failure.
-
ping cosmote.gr returns:
Pinging cosmote.gr [45.60.74.72] with 32 bytes of information:
Basic failure.
-
Pinging some other area title returns the same message displaying the IP tackle that’s assigned to the area title. Which means that DNS works.
One other factor to notice is that, utilizing a rescue USB keep on with a Linux distro and xfce, the pc connects to the community with out issues; pinging works OK and net pages load as anticipated. Which means that the community interface adapters (Ethernet and Wi-Fi) work as anticipated and that the issue lies inside the varied Home windows settings.
Anybody that had the same expertise earlier than, please lend me a serving to hand with this situation.