Microsoft warned customers of a brand new recognized subject that will trigger Phrase for Home windows to delete some paperwork as a substitute of saving them.
As the corporate explains, this bug solely impacts customers of Phrase for Microsoft 365 model 2409, construct 18025.20104. Moreover, this downside solely arises when customers shut Phrase after modifying and are prompted to avoid wasting. After saving their adjustments this manner, the file might disappear.
On impacted techniques, the recognized subject causes domestically saved information to be deleted after saving if the filenames embrace the image # or have a capitalized file extension, similar to .DOCX or .RTF.
Redmond confirmed the difficulty after widespread person experiences complaining that Microsoft Phrase began deleting a few of their saved information.
Microsoft’s Phrase staff is investigating the difficulty. Till a repair is offered, affected customers can take a number of steps to work round it, together with checking the recycle bin, because the deleted file could also be recoverable from there.
They’ll additionally manually save their paperwork earlier than trying to shut Phrase. In response to Redmond’s assessments, “the difficulty happens after saving when prompted on clicking X to shut Phrase. It doesn’t at present reproduce when manually saving earlier than shut.”
Moreover, these affected by this bug can allow the “Do not present the Backstage when opening or saving information with keyboard shortcuts” setting from File > Choices > Save.
One other non permanent repair is to revert to the earlier model till a repair is rolled out by opening a brand new Command Immediate window with administrator privileges from the Home windows search field, pasting the next instructions, and hitting Enter after every:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace person updatetoversion=17928.20156
Final month, Redmond mounted one other recognized subject that affected Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote and triggered them to crash whereas typing or spell-checking a textual content.
Microsoft additionally shared non permanent workarounds in August for recognized points triggering Gmail sign-in points for traditional Outlook customers and inflicting Outlook to crash after opening.