NAVEX, a supplier of danger and compliance administration options, has reworked its communication companies by working with Bandwidth. For these not conversant in Bandwidth, the service supplier is the underlying community to lots of the UCaaS / CCaaS suppliers, corresponding to Webex, Five9, and Zoom, however has lately expanded its providing to serve the wants of enterprise prospects.
Utilizing Bandwidth, NAVEX consolidated its telecom service suppliers when transitioning from conventional TDM-based programs to fashionable session initiation protocol (SIP) know-how.
In my newest ZKast, I interviewed James Broadstone, senior telecom challenge engineer at NAVEX, to debate how this shift has addressed long-standing challenges with legacy telecom suppliers and the way it helps NAVEX’s mission of making certain seamless communication.
Highlights of the ZKast are under.
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NAVEX’s hotline companies, extensively utilized by staff and associates of assorted organizations, are important for voicing considerations associated to moral conduct, compliance violations, and office grievances. Clients might name to ask questions or report points, and brokers doc these interactions into experiences despatched to the related group for evaluation.
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Beforehand, legacy carriers had been inflicting delays in fulfilling telephone quantity orders and taking weeks and even months to finish requests. With the legacy carriers, buying a telephone quantity for a brand new buyer may take as much as 90 days, and porting numbers was much more handy. With some carriers, quite a few port requests may lead to 30 days of inactivity, and even then, there was no assure of success.
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This modified considerably when the corporate partnered with Bandwidth, which streamlined the method. Bandwidth’s instruments make the telephone quantity porting course of faster and extra clear. Moreover, with Bandwidth, NAVEX can shortly reroute visitors between session border controllers (SBCs) to carry out upkeep throughout regular enterprise hours with out inflicting disruptions for its prospects.
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NAVEX at present makes use of Bandwidth’s home companies however can also be integrating worldwide strains. Bandwidth’s efforts to include worldwide merchandise into its main portal are seen as a major step, additional enhancing the corporate’s means to serve its world buyer base.
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The expertise with Bandwidth’s modernized portal has been constructive for NAVEX. The platform is user-friendly, dependable, and offers quick access to the mandatory instruments and data. As compared, NAVEX’s expertise utilizing different carriers’ portals was irritating and inefficient, usually requiring repeated makes an attempt to load pages or entry info.
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NAVEX is at present evaluating Bandwidth’s Maestro cloud-based orchestration platform, which provides superior visitors administration capabilities. Maestro’s means to section and management name bursts ensures that sudden spikes in visitors don’t overwhelm the contact heart or have an effect on different prospects, sustaining excessive service high quality even throughout peak intervals.
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Bandwidth has confirmed to be a invaluable accomplice due to its robust communication and proactive method. When points come up, Bandwidth shortly responds, offering common updates and informing NAVEX of issues earlier than it’s even conscious of them. This degree of transparency and preemptive assist contrasts with different carriers, who usually deny points regardless of widespread acknowledgment.
A Remaining Phrase
Working with Bandwidth has enabled NAVEX to offer extra dependable and environment friendly companies. It is a good lesson for different telecom and community managers as they give the impression of being to modernize their IT atmosphere. I’ve lengthy criticized legacy telecom suppliers as their processes usually hinder the well timed supply of the companies that prospects need. The telecom world has modified considerably over the previous decade, and 30+ day lead instances on companies are unacceptable. Corporations like Bandwidth present viable choices right now and are value investigating.