Microsoft has mounted a recognized problem that was inflicting Phrase to delete some Home windows customers’ paperwork as a substitute of saving them.
On affected programs, domestically saved recordsdata had been deleted after saving due to this Phrase bug problem if their filenames included the # image or had a capitalized filename extension, resembling .DOCX or .RTF.
This solely impacted customers of Phrase for Microsoft 365 model 2409, construct 18025.20104, solely after they closed Phrase after enhancing and saved their paperwork when prompted to take action. After saving adjustments to their paperwork this manner, the recordsdata would disappear from their unique location.
Redmond confirmed the difficulty final week following widespread consumer stories that Microsoft Phrase was deleting a few of their saved recordsdata.
In a Tuesday replace to the assist web page acknowledging the saving issues, the corporate stated the bug has now been mounted with a service change, which rolled out to all affected clients.
To get the repair, Microsoft recommends restarting all Workplace apps on affected gadgets and opening Phrase once more.
“If you happen to’re nonetheless seeing the difficulty, please shut all open Workplace apps and re-open Phrase to make sure the change has been picked up,” it stated.
Workaround additionally out there
A number of workaround measures are additionally out there if the service change has not reached your system.
Earlier than rolling out the repair, Redmond suggested affected customers to verify the recycle bin for the deleted recordsdata and manually save their paperwork earlier than trying to shut Phrase.
These affected by this bug can even allow the “Do not present the Backstage when opening or saving recordsdata with keyboard shortcuts” setting from File > Choices > Save to forestall them from seeing the immediate inflicting these saving points.
One other workaround requires reverting to a earlier model by opening a brand new Command Immediate window with administrator privileges, pasting the next instructions, and hitting Enter after every of them:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace consumer updatetoversion=17928.20156
Redmond additionally offered momentary fixes in August for bugs triggering Gmail sign-in points for traditional Outlook customers and inflicting Outlook to crash after opening.
In September, it mounted one other recognized problem affecting Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote, which triggered crashes when typing or spell-checking a textual content.