Microsoft has fastened a recognized difficulty inflicting macOS purposes to freeze when opening or saving information in OneDrive.
As Redmond defined when it first acknowledged the bug in November, it impacts solely techniques operating the corporate’s newest working system launch, macOS 15 Sequoia.
“Opening or saving information inside Desktop or Paperwork folders may cause the file’s app to freeze. This happens on macOS 15,” the corporate stated in a assist doc monitoring the latest points in OneDrive.
“We’re investigating the difficulty and can present extra data when accessible.”
Microsoft has since addressed the bug for customers with techniques operating macOS 15.2, and it additionally gives a brief workaround for many who are but to replace to the most recent macOS model.
Till they improve, prospects are suggested to drive give up the OpenAndSavePanelService course of that hangs due to this difficulty and save information to a location aside from their Desktop, Paperwork, or OneDrive folders.
Redmond recommends following this process as a workaround when saving information:
- Open Exercise Monitor (you could find it within the Purposes > Utilities folder or seek for it utilizing Highlight).
- Within the search bar on the prime proper of Exercise Monitor, enter OpenAndSavePanelService. Then, choose the method from the listing (it might be utilizing lots of CPU or displaying as not responsive).
- Within the prime menu bar, click on the X button and select Power Stop, then restart OneDrive and save your Workplace file to a different folder location.
When you’re experiencing OneDrive freezes when opening information, it is best to:
- Power give up the non-responsive OpenAndSavePanelService course of as described above.
- Click on the X button within the prime menu bar and select Power Stop. Then, transfer the file out of your Desktop or Paperwork folder to a different folder location and open it as common.
Redmond can also be investigating a separate bug affecting each Home windows and macOS prospects, the place some cannot discover information they know they’ve saved in OneDrive.
As a brief workaround till a repair is out there, Microsoft advises discovering them manually by searching to their location utilizing Home windows File Explorer or the Finder app. “Opening and re-saving the file could enhance its discoverability on cellular or at OneDrive.com,” the corporate stated.
Final yr, Microsoft additionally fastened a bug that precipitated “A distinct model of the OneDrive app is already related to this account” errors on techniques operating standalone and App Retailer variations of OneDrive aspect by aspect.