Microsoft has rolled out a repair for a identified challenge that causes random “Product Deactivated” errors for purchasers utilizing Microsoft 365 Workplace apps.
Consumer reviews on Microsoft’s neighborhood web site, Reddit, and different on-line platforms present that affected customers obtain “Product Deactivated” warnings in Workplace apps. As the corporate defined when it acknowledged the bug on Thursday, the errors are triggered by licensing modifications initiated by directors.
The identified challenge arises when switching subscriptions from Workplace 365 E3 to Microsoft 365 E3 or when customers are moved between licensing teams, together with Azure Energetic Listing or synced on-premises safety teams.
It can be triggered by admins adjusting license or service plan settings, eradicating and re-adding customers to license teams, or toggling the “Newest model of Desktop Apps” service plan beneath the Microsoft 365 subscription.
Over the weekend, Microsoft stated the bug inflicting these deactivation warnings has now been addressed.
“The engineering crew has deployed a patch on the service facet to resolve surprising product deactivations,” the corporate acknowledged in an up to date assist doc.
Microsoft additionally offers a number of short-term workarounds for affected prospects who have not but obtained the repair, asking them to click on the “Reactivate” button on the error banner and check in when prompted. Alternatively, they’ll signal out of all Microsoft 365 apps, shut them, and restart them earlier than signing again in to handle the deactivation challenge.
If the errors persist, customers are suggested to ask their directors to examine the Microsoft 365 subscription administration portal and see if their subscription has expired.
For additional troubleshooting, affected customers are additionally prompted to supply the logs saved within the %temp%/diagnostics listing to assist engineers.
In latest months, Microsoft has additionally shared a short lived repair for a identified challenge with Microsoft 365, inflicting the basic Outlook to hold or freeze when copying textual content, and stuck one other bug that crashed Microsoft 365 apps (i.e., Outlook, Phrase, Excel, OneNote) when typing or spell-checking a textual content.