Photograph: Apple
When it comers to satisfaction, Apple sits on the prime of the heap amongst pc makers. It beats HP, Samsung and others, based on the newest survey from the American Buyer Satisfaction Index.
And satisfaction with tablets improved to the purpose they’re primarily on par with desktops and laptops.
Mac and iPad satisfaction is up!
Most Individuals use Home windows, and one would possibly suppose that’s as a result of individuals really love the computer systems that run it whereas they’re iffy about Mac. Nope. Apple retains beating its rivals within the annual ACSI survey. The Mac-maker improved its rating within the 2024 satisfaction rankings to 85.
And this isn’t some quirk. Yr after 12 months, individuals maintain telling the ACSI survey how completely happy they’re with their iMac, MacBook, iPad, and many others .
Whereas Apple holds the lead in 2024, the margin is slender — HP earned an 84 rating on the survey. Samsung tied with Apple in first place in 2023, however dropped to 3rd place with an 82 ACSI rating. Dell and Lenovo tied at 80, whereas Microsoft is at 79.
And folks really feel happier with their PCs typically, whether or not they run macOS or Home windows. “After a second 12 months of improved satisfaction, the ACSI rating for private computer systems reaches its highest stage to this point,” famous the corporate that takes the survey. The entire rating is 81.
Pill satisfaction surges
Within the 2023 ACSI survey, Individuals cherished their desktops greater than laptops and positively greater than tablets. The scenario modified this 12 months.
Desktop satisfaction dropped whereas satisfaction with tablets rose 5 factors. That places all three classes neck and neck, with desktop incomes a rating of 82 and the others a single level behind.
ACSI notes that 52% of its survey respondents use a laptop computer, 27% use a pill and 21% use a desktop.