Antivirus vendor Kaspersky has formally begun pulling again its choices within the U.S., migrating current customers to UltraAV, efficient September 19, 2024, forward of its formal exit on the finish of the month.
“Kaspersky antivirus clients acquired a software program replace facilitating the transition to UltraAV,” the corporate stated in a publish saying the transfer on September 21.
“This replace ensured that customers wouldn’t expertise a niche in safety upon Kaspersky’s exit from the market.”
The Russian firm, which was banned from promoting its software program within the U.S. attributable to nationwide safety considerations, stated it “labored carefully” with UltraAV to make sure that the requirements of safety and privateness had been maintained after the change.
Nevertheless, some customers who skilled the replace have taken to Kaspersky’s boards and Reddit, stating that Kaspersky’s software program was robotically deleted and changed by UltraAV with none prior discover.
UltraAV, in an FAQ, stated “all Kaspersky U.S. customers with a sound electronic mail tackle related to their accounts acquired electronic mail communication detailing the transition course of” beginning September 5.
Nevertheless, it seems that the discover reportedly did not explicitly state that the change of software program in person programs could be an computerized course of.
“I used to be utilizing Kaspersky, did not understand they’d be shuffling us off to some rando [antivirus] in September,” one person wrote in a publish on Reddit. “Practically had a coronary heart assault once I began my PC as we speak and located a program I did not obtain.”
A U.S. firm, UltraAV is a part of Pango Group, which additionally affords a number of different VPN apps like UltraVPN, OVPN, and VPN360. It touts greater than 25 million energetic customers throughout its manufacturers, and over 650 million lifetime customers.