Microsoft is warning that the January 2025 Home windows 11 and Home windows 10 cumulative updates could fail if Citrix Session Recording Agent (SRA) model 2411 is put in on the gadget.
As a part of in the present day’s January 2025 Patch Tuesday, Microsoft launched the Home windows 11 KB5050009 and Home windows 10 KB5049981 updates to repair quite a few safety vulnerabilities, together with zero-day flaws.
The discharge notes for each updates warn that they might fail to put in on gadgets with Citrix Session Recording Agent (SRA) model 2411 put in.
“Affected gadgets would possibly initially obtain and apply the January 2025 Home windows safety replace appropriately, corresponding to through the Home windows Replace web page in Settings,” reads the KB5050009 assist bulletin.
“Nonetheless, when restarting the gadget to finish the replace set up, an error message with textual content just like “One thing did not go as deliberate. No want to fret – undoing modifications” seems.”
“The gadget will then revert to the Home windows updates beforehand current on the gadget.”
Microsoft says this situation ought to solely affect a restricted variety of organizations, as SRA 2411 was launched on the finish of November. Dwelling customers are usually not anticipated to be impacted.
Citrix and Microsoft are working collectively to resolve this situation, however within the meantime, Citrix has launched a assist bulletin that incorporates a primary workaround.
“As a workaround, cease the Session Recording Monitoring service, set up the Microsoft safety replace, and allow the Session Recording Monitoring service,” explains the Citrix assist bulletin.
Citrix says that the January 2025 safety replace is failing because it’s unable to replace some drivers whereas Session Recording 2411 is put in.
To disable the Session Recording Monitoring service, comply with these steps:
- Go into the Providers Administration Console by urgent Win + R, typing companies.msc, and urgent Enter.
- Scroll down till you see Citrix Session Recording Monitor Service.
- Proper-click on the service and choose Properties.
- Click on the Cease button to cease the service, and as soon as stopped, set it to “Disabled” and press the OK button.
- Now you can set up the January Home windows updates.
- When the updates are put in, allow the service by repeating the above steps, however this time setting it to “Automated” after which clicking the Begin button.
Citrix additionally shared steps for disabling the service by PowerShell and the Home windows Command Immediate.
The most recent Home windows updates ought to now be put in, and you’re shielded from the most recent safety vulnerabilities.