Humana slashes engineering hours with community automation overhaul

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Humana slashes engineering hours with community automation overhaul



The Nautobot platform consolidates info from numerous sources —together with different administration platforms, configuration administration databases (CMDB), and IP handle administration instruments—and aggregates it right into a single repository, which then acts because the authoritative supply for community automation and administration. This single supply of reality is vital for making a “true self-service community automation technique,” Schwen says, and as soon as it’s established, automation can start.

“Automation in itself, when you’ve got tunnel imaginative and prescient on automation, the tech is definitely fairly simple. It’s been round for a very long time, and there’s a lot of expertise on the market for it,” Schwen says. “What’s onerous is the individuals and the processes. That’s greater than half the work.”

Having a centralized platform permits for constant onboarding, change requests, and deployment processes throughout the whole community infrastructure. With Community to Code and Nautobot, Humana was capable of:

  • Create a uniform platform for community requests.
  • Standardize cloud deployments.
  • Get rid of the necessity to ask completely different groups about community info.
  • Present a constant location for anybody interacting with the community.

“We wished to get to the purpose the place we had sort of self-service, the place anyone who wanted assets from the community aspect, or interactions from the community aspect, there was one place to go they usually knew the place that was,” Schwen says.

Schwen explains with Nautobot, there’s a workflow that’s operating on a schedule, and it’ll decide up any community adjustments and evaluate them to the configuration requirements for that system. It is going to auto-remediate any discrepancies discovered within the configuration of that system. The community operator simply has to “add a tool to the database and stroll away, as a result of all the pieces you want for that system is finished,” Schwen says. Community to Code’s current launch of NautobotGPT, an AI-powered assistant to the platform, additionally helps by accelerating community automation workflows.

“One factor that’s extremely helpful is automation duties as prompts. We took present workflow automations that we had and turned the targets into prompts. We had been capable of recreate these in GPT and routinely deploy particular workflow programs,” Schwen says.

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