Our Buyer Expertise (CX) workforce takes nice pleasure in celebrating our clients’ achievements. At Cisco Stay Amsterdam annually, we honor a choose group of modern purchasers with the Cisco CX Buyer Hero Awards.
The award recipients have all demonstrated excellent efficiency of their classes and had been chosen from quite a few nominations throughout varied industries inside the EMEA area. These awards are extremely aggressive, and had been awarded by Adele Trombetta, SVP and GM, CX EMEA in our CX sales space this 12 months. It’s a privilege to current this 12 months’s distinguished winners. Please be a part of me in congratulating the award recipients!
Sustainability Chief Award: COP29 Azerbaijan
The Sustainability Chief Award acknowledges a buyer who has achieved distinctive sustainability outcomes with Cisco Buyer Expertise. The winner for this 12 months is COP29 Azerbaijan, the group liable for internet hosting the twenty ninth Convention of the Events (COP) to the United Nations Framework Conference on Local weather Change, the biggest United Nations occasion of the 12 months. Underneath the management of Elnar Asadov, Head of ICT at COP29, the workforce partnered with Cisco Buyer Expertise to embrace the precept of “One Crew, One Household, One Objective.” Collectively, they constructed and deployed a safe, automated, and energy-efficient community infrastructure.
In a powerful timeframe of simply three months, COP29 and Cisco Buyer Expertise deployed a sturdy safe, automated, and energy-efficient community infrastructure utilizing Cisco’s SD-Entry answer. This modern strategy ensured a outstanding 99.999% uptime, providing a seamless person expertise whereas additionally boosting sustainability and operational effectivity.
This collaboration helped COP29 obtain its sustainability targets whereas delivering a world-class occasion for over 55,000 attendees from 190 international locations.
Digital Transformation Luminary Award: SAP
The Digital Transformation Luminary Award acknowledges a buyer who has achieved distinctive digital transformation by way of collaboration with Cisco Buyer Expertise. The winner is SAP, a world chief in enterprise software program who has efficiently reworked their workplace community into the Community of the Future. Leveraging Cisco’s Software program-Outlined Entry (SDA) answer and the experience of the Cisco Buyer Buyer Expertise workforce, Peter Panzenboeck, Program Director, labored with Natascha Nick, Chief Architect, to craft a safe, high-performance community that seamlessly integrates Community Entry Management (NAC), Wi-fi LAN (WLAN), and Native Space Community (LAN) companies. This integration drives enhanced effectivity, safety, scalability, and operational simplicity throughout SAP’s ~280 places of work globally.
Operational Excellence Award: T-Techniques
The Operational Excellence Award honors a buyer who has dramatically improved IT operations by way of collaboration with Cisco Buyer Expertise. T-Techniques, a number one international IT companies supplier, partnered with Cisco Buyer Expertise to construct an end-to-end structure for a real-time, on-demand platform. This platform offers end-customer enterprises with connectivity to TSI’s a number of clouds in an automatic and model-based style, bettering their end-customers’ expertise by decreasing the time for service provisioning considerably. Paul Starr, Senior Technical Design Authority, and his workforce labored with Cisco Buyer Expertise to arrange an implement an automatic framework utilizing Cisco’s Nexus 9k, ACI, and Community Capabilities Virtualization applied sciences, decreasing buyer onboarding time and repair activation occasions dramatically. The platform additionally scales effectively, enabling T-Techniques to offer a extra agile service providing whereas decreasing errors throughout new buyer onboarding. This collaboration has dramatically improved T-Techniques’ general buyer expertise and operational effectivity.
Distinctive Innovation: stc
The Distinctive Innovation Award acknowledges stc Group as attaining outstanding innovation by way of collaboration with Cisco Buyer Expertise. stc Group, a number one digital enabler, labored with Cisco Buyer Expertise to remodel the legacy telco cloud infrastructure right into a future-proof, automation-first structure. stc Group adopted cutting-edge applied sciences, together with CICD pipelines, AI Ops, and Infrastructure-as-code to streamline operations and cut back deployment occasions. The answer lowered new utility deployment occasions by 50%, decreased the time for information heart growth configurations by 80%, enhanced operational effectivity, and lowered errors throughout the system. The partnership with Cisco Buyer Expertise has helped stc Group proceed to steer the business with modern, automated options.
AI Trailblazer: Core42
The AI Trailblazer Award acknowledges a buyer that has partnered with Cisco Buyer Expertise to efficiently put together its infrastructure leveraging AI. Core42, a G42 firm specializing in sovereign cloud and AI infrastructure, collaborated with Cisco Buyer Expertise to construct the primary AI-driven information heart for high-performance computing (HPC) and AI coaching within the Center East. This partnership enabled Core42 to leverage Cisco Buyer Expertise’s experience in end-to-end planning, design, and implementation of AI-based cloud infrastructure. Led by Adrian Hobbs, Chief Expertise Officer at Core42, the groups labored intently to align the infrastructure with AI calls for, solidifying Core42’s management within the area’s AI and HPC ecosystem whereas driving large-scale AI packages and cloud options
Excellent Automation Award: Sykehuspartner
The Excellent Automation Award celebrates a buyer who has considerably enhanced IT operations by way of automation in collaboration with Cisco Buyer Expertise. This 12 months’s winner is Sykehuspartner HF, a service supplier in ICT, initiatives, logistics, and HR for all public hospitals below the South-Japanese Norway Regional Well being Authority.
Sykehuspartner HF manages essential ICT methods for 81,000 healthcare employees within the area, serving 3.1 million sufferers. Bjorn Vik, the Mission Supervisor for the MOdernization of NETwork mission (MONET) and the NetwOrk Automation workforce (NOA), together with Jan Idar, lead architect, collaborated straight with Cisco Buyer Expertise. By way of this collaboration, they’ve efficiently automated and redeployed the primary hospital community within the area, finishing the improve and implementation at a tempo which have set new requirements in velocity and high quality.
The plan is to additional modernize the whole infrastructure throughout greater than 60 healthcare places, transitioning right into a Managed Service Supplier (MSP) by automating the whole community infrastructure by way of steady integration and steady deployment (CI/CD). The workforce has additionally standardized supply processes and lowered operational complexity, facilitating simpler adjustments. Moreover, they’ve considerably lowered troubleshooting and determination occasions for points associated to APIs and the automation framework from a number of days to roughly 10 minutes.
CX Buyer Hero of the Yr: Paris 2024 Olympics & Paralympics
The Buyer Hero of the Yr is our pinnacle award, for the shopper with the strongest general outcomes on account of working with Cisco Buyer Expertise. The Paris 2024 Olympics & Paralympics, one of many world’s most high-profile occasions, confronted the problem of securing probably the most cyber-attacked occasion on the planet. Franz Regul, CISO, collaborated with Cisco Buyer Expertise to deploy a zero-trust structure and the total Cisco Cyber Safety product portfolio to create a secure and resilient IT atmosphere for the video games. With Cisco XDR as a single pane of glass and help from Cisco Talos for risk intelligence and incident response, Franz Regul and his crew efficiently secured the occasion with no cybersecurity incidents.
Discover extra Cisco Buyer Expertise Heroes At present
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive impression of their organizations and internationally.
See a few of our most up-to-date tales right here:
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
- Workday – Enhancing consistency, safety, and quicker deployments with automation
- NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you even in case you don’t have a narrative to inform simply but. We will help you construct it!
*All images offered by Akram Hammam.
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