After 5 years in Vegas, Cisco Reside returns to sunny San Diego subsequent week. Even after attending 18 Cisco Reside occasions all over the world, I nonetheless get excited to see new faces, reconnect with outdated associates, and dive into the most recent Cisco improvements. This yr is particular for me because it’s the primary in my new function, main Buyer Expertise (CX) for the Americas. I’m keen to attach with a distinct lens towards how we can assist our prospects and companions obtain their targets.
Cisco Reside showcases the facility of “One Cisco” – our potential to combine the facility of networking, observability, collaboration, safety, Splunk, and providers into unparallelled outcomes for our prospects. With 22,000 Cisco Reside attendees, the power is electrical and the alternatives, countless. You received’t wish to miss it.
As with Cisco Reside final yr, AI in all its types continues to be a well timed and necessary matter. In CX, we’re seeing an elevated demand for the agentic AI-led buyer expertise.
Be taught extra in Liz Centoni’s weblog “Agentic AI Poised to Deal with 68% of Buyer Service and Assist Interactions by 2028.” When you’re on top of things on the analysis report, put together for all that CX has deliberate for Cisco Reside 2025 in James Turrell’s most up-to-date weblog. It’s an awesome take a look at how CX is built-in all through this yr’s occasion.
Cisco Reside CX Highlights
- Keynotes: Cisco Reside by no means disappoints relating to keynotes from inspiring leaders like Chuck Robbins, Jeetu Patel, and Liz Centoni, Chief Buyer Expertise Officer, who will share how Cisco CX is redefining buyer expertise with agentic AI.
- Middle Stage: Be a part of Carlos Pereira, Cisco Fellow and Chief Architect, and I on June 9 for “Accelerating Modernization and Execution Technique for AI”, to find approaches for integrating AI into enterprise methods.
- PSO periods: AI is a constant theme within the six Product or Technique Overview (PSO) periods, exploring sensible approaches to AI software, adoption, and assist.
- World of Options: Discover demos, lightning talks, AI Hub Classes, take part in our sweepstakes, and meet with CX specialists to find how CX is revolutionizing expertise deployment and adoption within the AI period.
- Buyer Achievement Awards: Be a part of us on June 11 as we rejoice excellence in innovation and acknowledge a few of the exceptional achievements of our prospects, together with unveiling the 2025 CX Buyer Hero of the Yr!
Let’s join
From June 8 to 12, San Diego will probably be buzzing with action-packed periods, networking, and inspiration. Don’t miss the chance to say howdy and introduce your self in case you’re on-site. See you there!
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