AI is THE most talked-about know-how of our lifetime, with a staggering 84 % of firms anticipating it to impression their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to customized data, simplify and automate tactical duties, and release my time to work on advanced, inventive tasks.”
That is exactly how Cisco has envisioned the brand new period of our Help Companies: fixing issues quicker, higher, and proper the primary time.
Generative AI permits us to convey customized self-service experiences to our prospects, accessible in all places they go for help. Even additional, it makes Cisco engineers super-human with solutions for his or her subsequent finest motion, serving to them maintain circumstances up to date with the present standing, including picture evaluation on to case notes, and extra.
Cisco Help Assistant obtainable in your browser
The private assistant for Cisco Technical Help Middle (TAC) circumstances now has a Cisco Help Assistant extension that permits you to get every little thing you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Help Case Supervisor. Now you can entry the complete breadth of TAC’s mental capital and get guided workflows via the browser extension.
Higher but, the extension is context-aware. While you ask the Cisco Help Assistant a query, it dynamically understands the context of the product you’re troubleshooting, acknowledges the consumer, and understands your entry stage. It could possibly auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You may cross-launch for circumstances open on Cisco.com, add recordsdata straight from the product, and open a case with the context of your gadget prepopulated for you. It’ll even allow you to create a display screen recording of your concern, which you’ll be able to seamlessly add to your case.
Now you’ll be able to entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.
The extension is obtainable now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.
Obtain the Cisco Help Assistant extension.
Personalised chat expertise
Our funding in GenAI-based improvements is bettering your expertise regardless of the place you go for help. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the suitable solutions quicker. You get customized solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on probably the most advanced points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your utility, gadget, and persona and might predict your questions.
Personalised responses from the Webex Chat Assistant are already obtainable immediately, with GenAI-enabled updates coming later this yr.
Tremendous-human TAC engineers
As we established above, the AI period goes to be outlined by clever automation, the place people will likely be spending time on extra advanced points. This ‘partnership’ is an idea now we have piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a help case has been created, the AI Assistant generates a immediate from the case information, recommends the following finest actions, predicts buyer sentiment to make sure we’re assembly expectations, and gives detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges quicker for a greater, extra constant help expertise.
Watch this video to search out out extra:
Cisco TAC and Generative AI
The brand new period of help, at each TAC touchpoint
Irrespective of the way you wish to entry help, we’re bringing the ability of AI to boost your expertise.
Our purpose is to maneuver from serving to you clear up your issues to driving prescriptive outcomes, the place we establish the best resolution and information you to implement it. Spend much less time on the tactical duties it’s important to do and focus as an alternative on the strategic tasks you wish to do.
Go to the Cisco Help Assistant for extra.
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