Anthony Tobelaim is the Co-founder & CPO of Siit. He beforehand labored at Aircall as a Senior Director of Partnership EMEA & APAC.
Siit empowers IT and inside operations groups with a contemporary platform designed to simplify and streamline service administration processes from begin to end. Not like conventional techniques that start with types or apps, Siit focuses on what issues most: requests. By leveraging AI, the platform gives a conversational, built-in, and automatic strategy to inside service administration, offering superior instruments to reinforce worker experiences whereas decreasing administrative burdens. This modern strategy modernizes a historically outdated trade, enabling organizations to achieve actionable insights into worker conduct, enhance service supply, and drive operational progress.
What impressed you to co-found Siit, and the way did your earlier expertise at Aircall form your strategy to constructing this AI-powered service desk platform?
Our time at Aircall offered helpful insights into the dynamic wants of at present’s companies. As a group—Chalom, Dimitri, and I— constantly encountered the identical challenges with conventional IT service desks: they’re typically rigid, overly advanced, and misaligned with the workflows of contemporary groups. Experiencing these ache factors firsthand, we noticed a chance to reimagine the established order. That’s how Siit was born. We got down to construct a platform designed to be as agile and forward-thinking because the groups it empowers, breaking free from outdated fashions to ship an answer that’s actually modern and impactful.
What particular gaps within the IT Service Administration (ITSM) trade did you determine that Siit goals to deal with?
Conventional service desks typically fall brief, burdened by disjointed instruments and overly sophisticated processes. The acquainted query, “Did you create a ticket?” epitomizes the frustration many face. At Siit, we got down to change that. Our platform delivers a streamlined, conversational expertise that integrates effortlessly with instruments like Slack and Microsoft Groups, assembly customers the place they already work. Our mission is easy: to make inside operations easy for everybody—from IT groups to end-users—eliminating friction and bringing effectivity to the forefront.
How does Siit’s conversational and AI-driven strategy redefine the normal service desk expertise for workers and assist groups?
At Siit, we’re combining AI with the communication instruments inside groups already depend on, like Slack and Microsoft Groups, to create a seamless, environment friendly expertise. Our AI transforms fragmented requests into clear, actionable workflows, eliminating the necessity to chase standing updates or juggle a number of techniques. By automating routine duties and offering actionable insights for steady enchancment, we guarantee smoother operations and happier staff who really feel supported each step of the best way.
Are you able to clarify the position of the multi-agent AI system in Siit and the way it improves effectivity and accuracy in resolving worker requests?
On the core of Siit is our multi-agent AI system—your on-demand specialist for smarter assist. Not like conventional techniques that require guide enter for each ticket, our AI processes requests intelligently, studying from previous interactions to ship customized, correct responses. This ensures staff get the assistance they want shortly, whereas human agent sources are freed as much as give attention to extra advanced challenges. It’s about constructing a service desk that’s not solely environment friendly however repeatedly learns and adapts to higher serve your group.
How does Siit’s AI use worker behavioral information and firm techniques to supply tailor-made options?
Siit’s AI is extra than simply an assistant—it’s a real collaborator. By pulling information from a number of sources, it builds a whole image of every request. Seamless integration with key techniques like HR platforms, system administration, identification entry administration, and your information base provides our AI the context it must ship exact insights. This interconnected strategy permits a service desk with a holistic view, accelerating decision instances and lightening the workload for human brokers. The end result? Quicker, extra environment friendly service administration that retains your group shifting ahead.
What mechanisms are in place to make sure Siit’s AI repeatedly learns and adapts to organizational wants?
Siit’s AI is constructed to repeatedly be taught and alter to fulfill your group’s wants. The platform has built-in analytics that monitor how effectively the service desk is performing and the way staff are interacting with it. These analytics present real-time insights that assist the AI acknowledge patterns and determine areas for enchancment. This setup ensures that Siit’s AI evolves alongside your enterprise, making processes extra environment friendly and retaining staff glad with sooner, extra correct assist.
What are the important thing options that make Siit significantly interesting to IT directors and inside operations groups?
Siit was designed to deal with the distinctive challenges of IT groups however shortly developed to assist departments throughout the group. Constructed to empower inside operations groups, it delivers the specialised instruments they want for seamless collaboration and a tailor-made, user-friendly service desk expertise. Past IT, Siit has been quickly embraced by HR, Finance, Authorized, and different departments, drawn to its highly effective AI, seamless integrations, and superior position administration capabilities. It’s a platform that adapts to the wants of operations groups, driving effectivity and alignment throughout the board.
What units Siit other than conventional ITSM options like Jira or Zendesk, significantly in addressing the disconnect between service desks and worker wants?
Siit is purpose-built to supply a seamless, future-ready answer, in distinction to legacy suppliers that rely upon costly add-ons to remain related. Competing head-to-head with trade leaders like Jira Service Administration and Zendesk, Siit permits organizations to simplify operations with out the complexity or hidden bills, whereas providing highly effective capabilities at a fraction of the associated fee.
How does the latest $5M seed spherical influence your plans for Siit’s go-to-market technique and future improvement?
This latest funding is a key milestone in our progress journey. It permits us to reinforce Siit’s AI capabilities and broaden our footprint within the ITSM area. With this funding, Siit is well-positioned to speed up progress and ship much more worth to our prospects.
What are the subsequent main milestones for Siit, and the way do you intend to attain them?
We’re enthusiastic about what’s forward. A key focus for us now could be scaling our know-how and increasing our buyer base globally. Our high precedence is investing in distinctive expertise, making certain we proceed to innovate and meet the ever-evolving wants of our prospects.
Thanks for the nice interview, readers who want to be taught extra ought to go to Siit.