What you want to know
- Customers who’ve acquired the Kindle Colorsoft report an odd yellowish bar on the backside of the e-readers’ show.
- Because of this, Amazon has reportedly suspended all Kindle Colorsoft shipments, leaving customers to attend as much as “every week or extra.”
- Amazon has acknowledged it’s engaged on a software program repair for this difficulty, however the firm has not stated when this might arrive.
Amazon launched a number of up to date Kindles in mid-October and amongst them is its first full-color e-reader, which has hit a snag.
Over the weekend, Amazon reportedly knowledgeable prospects who bought the Kindle Colorsoft that its supply can be suspended. In accordance with GoodEReader, the corporate is delaying all shipments of its colour e-reader by “every week or extra.” The publication states Amazon’s Kindle Colorsoft encountered an issue with its show that brought on a “yellowish bar” to look on the backside of its show.
Amazon is barely now changing into conscious of the issue after customers took to its product web page to go away a number of detrimental evaluations. One consumer’s evaluate claims that the yellowish bar takes up “5-10%” of the underside of their show. The development continued as a number of extra evaluations introduced up the unusual yellow stripe as customers bombarded the Colorsoft e-reader’s web page.
Amazon confirmed its latest actions to The Verge. The corporate’s spokesperson, Jill Tornifoglio acknowledged, “we’re conscious of a small variety of experiences from prospects who see a yellow band alongside the underside of the show. We take the standard of our merchandise critically and are trying into it. If prospects discover this on their machine, they’ll attain out to our customer support workforce.”
Moreover, Darkish mode was initially listed as one of many e-reader’s options; nonetheless, Amazon has included a notice on the product’s web page stating it isn’t working. Amazon shifts customers’ consideration to the machine’s “Web page Mushy” characteristic, which acts equally to darkish mode.
There isn’t any phrase about Darkish Mode, however GoodEReader states Amazon knowledgeable customers that the machine might arrive anyplace from November 9 to the 18 within the U.S. These within the U.Ok. are stated to obtain it round November 26. The difficulty with the Colorsoft’s show appears widespread, however Amazon instructed customers that it is engaged on a patch to resolve the issue, indicating it may very well be a software program difficulty.
Amazon launched the Kindle Colorsoft on October 16 alongside the brand new Kindle Scribe, Paperwhite, and base mannequin. The Colorsoft is its first full-color e-reader rocking a 7-inch show and a customized coating to boost its visuals. Amazon acknowledged in a press launch that the Colorsoft options two modes: “customary” and “vibrant” colours to enhance its expertise.
Other than 32GB of storage, the Kindle Colorsoft acquired note-taking options like textual content highlighting, a zoom perform for photos, and extra. Per the corporate’s put up, the machine began transport on October 30. Nevertheless, in mild of latest occasions, Amazon has suspended all Kindle Colorsoft shipments till it could actually work out an answer.
Whereas we’re probably ready on a software program replace, Amazon has not stated when customers can anticipate this to rollout.