Cisco Reside in Amsterdam was unbelievable in some ways, together with the power and give attention to AI and find out how to seize the chance. It was high of the agenda in each dialog and each session, together with one which I had the nice pleasure of delivering on heart stage with Carlos Pereira, Fellow & Chief Architect, Buyer Expertise at Cisco.
Concentrate on worth
One among my key takeaways is that we should not view AI as a magic resolution or the one resolution. As IT leaders, it’s crucial that we give attention to delivering enterprise worth, on figuring out the use circumstances that make sense and can ship return on funding.
And one of the compelling use circumstances for AI is in customer support, and I used to be delighted to speak our viewers by way of a number of the enhancements now we have pushed in our personal Technical Help Middle (TAC), utilizing AI. They embrace self-service assist with our AI Assistant and predictive {hardware} failure evaluation and remediation – all absolutely automated!
Carlos stepped up the tempo speaking us by way of a number of the extra use circumstances now we have recognized in CX, together with utilizing agentic AI to allow hyper-automated provisioning and defending in opposition to ever-expanding cyber threats. He offered insights on the extra dangers that utilizing AI can introduce to your infrastructure and find out how to mitigate these. And a few essential steerage on how to make sure you obtain ROI. You may entry the video replay and the presentation from our session, Accelerating Infrastructure Modernisation and Execution Methods for AI now!
As well as, the remaining recorded periods from Cisco Reside in Amsterdam can be posted in the On-Demand Library by March 3. You’ll want to bookmark the positioning and atone for any recorded periods you will have missed.
My deepest gratitude
I need to prolong a heartfelt thanks to everybody who made Cisco Reside 2025 in Amsterdam an unforgettable occasion. This consists of our clients, companions, audio system, and the Cisco Buyer Expertise and Cisco groups. Your enthusiasm, presence, and ongoing suggestions encourage us to maintain innovating and to maintain “Going Past.”
Thanks for being a part of this journey. I sit up for persevering with our collaboration as we form the way forward for expertise collectively. Please share your ideas on the occasion within the feedback part beneath!
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