Microsoft is investigating a newly acknowledged subject inflicting macOS purposes to hold when opening or saving information in OneDrive.
As the corporate defined, this recognized subject impacts solely methods working macOS Sequoia, Apple’s newest working system launch.
“Opening or saving information inside Desktop or Paperwork folders could cause the file’s app to freeze. This happens on macOS 15,” the corporate stated in a Friday replace to a help doc monitoring the latest points in OneDrive.
“We’re investigating the problem and can present extra data when accessible.”
Till a repair is obtainable, prospects ought to power give up the OpenAndSavePanelService course of that hangs due to this subject and save their information to a location aside from their Desktop, Paperwork, or OneDrive folders.
Redmond advises these experiencing this subject when saving information to comply with this process as a workaround:
- Open Exercise Monitor (you could find it within the Purposes > Utilities folder or seek for it utilizing Highlight).
- Within the search bar on the prime proper of Exercise Monitor, enter OpenAndSavePanelService. Choose the method from the checklist. It could have very excessive CPU utilization or present “No response.”
- Within the prime menu bar, click on the X button and select Pressure Stop, then restart OneDrive and save your Workplace file to a different folder location.
When you’re seeing this when opening information in OneDrive, it’s best to:
- Pressure give up the non-responsive OpenAndSavePanelService course of as described above.
- Click on the X button within the prime menu bar and select Pressure Stop. Then, transfer the file out of your Desktop or Paperwork folder to a different folder location and open it as standard.
Earlier this yr, Microsoft additionally mounted a recognized subject that brought on “A unique model of the OneDrive app is already linked to this account” errors on methods the place each the App Retailer and standalone variations of OneDrive had been working facet by facet.
The corporate can also be investigating a separate subject affecting each Home windows and macOS prospects, the place a few of them cannot discover information they know are of their OneDrive.
Microsoft advises them to search out them manually by looking to their location utilizing File Explorer or Finder as a workaround. “Opening and re-saving the file could enhance its discoverability on cell or at OneDrive.com,” the corporate stated.