At Rockset, our singular focus is to be the shortest (and most effective) path from information to purposes for our customers. We acknowledge and really consider that our success lies within the success of our customers. We continuously take into consideration bettering our workflows, developing with new ones and iterating on them in ways in which takes the consumer expertise to a complete new stage. Our purpose is to make sure that our customers are profitable in attaining their objectives of visualizing unstructured information, constructing purposes, and/or creating APIs within the quickest and easiest methods doable.
As a UX Designer, I spend all of my time considering and obsessing about our customers’ wants and their expertise utilizing Rockset. I’m continuously on the lookout for methods to have interaction with our customers and study extra about them, their use instances, their expectations and most significantly, their suggestions. I’ve the distinctive alternative to advocate for the consumer, innovate workflows and consequently, form the product. I design options holding in thoughts how our customers might be profitable in attaining their objectives.
Based mostly on the suggestions we obtain and our learnings over a number of interactions with our customers, I wished to revamp the expertise in a method that decreases the preliminary studying curve with the product. We observed that a few of our customers wish to discover and study Rockset on their very own and a few favor a bit assist to get them to their aim. In both case, the time our customers took to create a set, run a profitable question and create an API key, to construct an software or create a dashboard, was fairly important. This was as a result of quite a lot of components. For instance, as a result of Rockset might be employed in a multiplicity of how, a few of our customers struggled with the place to start, while a few of our customers had hassle within the second stage, i.e. from developing their question on to constructing their purposes or dashboards, whereas some customers have been simply not there but and have been nonetheless making an attempt to study and discover the product. This was all actually intriguing to me!
Rockset Onboarding
We’re taking a two-pronged strategy to resolve for this. So as to assist resolve for the preliminary studying curve, we’re rolling out a customized ‘ Rockset’ onboarding guidelines within the product. This goals to information the consumer, the primary time they have interaction with the product, in a straightforward, intuitive and streamlined method, in addition to empower them to shortly and efficiently obtain their aim. It walks them via the important steps to changing into a profitable consumer of Rockset.
Connecting to Dashboards and APIs
As well as, we’re at the moment working exhausting to higher expose the potential of with the ability to connect with exterior dashboards like Redash, Tableau, and many others. in addition to creating APIs & SDKs from the question editor itself. These will now be out there to our customers as one-click tabs from the question editor, thereby additional simplifying this workflow.
Single Movement for Integration and Assortment Creation
We additionally spend time making an attempt to actively cut back friction in our workflows wherever doable and make them higher for our prospects. For instance, beforehand, so as to create a brand new integration throughout assortment creation, customers can be directed to a brand new window to take action, and need to return to restart the gathering creation as soon as the mixing was efficiently created. With the brand new design, it’s a way more seamless expertise the place customers are capable of create these integrations in context and use them within the assortment they’re within the course of of making – all with out having to navigate away from their present workflow of making a set.
Rockset Catalog
We not too long ago additionally launched the Catalog which is the house for all integrations which can be at the moment supported or on the roadmap. We noticed plenty of customers asking us not solely about what we help at the moment but additionally, how they may request entry to or share curiosity about integrations they want Rockset to help sooner or later. Digging a bit deeper, it was clear that this was lacking within the product and thus, the Catalog was born! Customers will be capable of seek for particular integrations or browse by class. Moreover, we talk the standing of a selected integration, similar to Early Entry or Beta if relevant.
Buyer Centricity at Rockset
These are just some examples of the numerous enhancements now we have made to our workflows within the product and we proceed to innovate on a regular basis as we study from our prospects. Our customers are really on the middle of what we do right here at Rockset!
Any ideas to share on find out how to enhance the Rockset expertise? Please attain out to me at aditidhar[at]rockset[dot]com