Zendesk ticket administration helps corporations present environment friendly and efficient buyer assist. Ticket administration options can establish excessive precedence points like web site outages, assign tickets to the suitable brokers, and even analyze ticket information to identify tendencies.
A ticket administration template for Zendesk empowers corporations to answer points promptly, resolve them accurately, and establish alternatives for enchancment. This enhances the shopper expertise and makes your enterprise extra environment friendly.
Further advantages:
- Monitor tickets from creation to decision. Detailed ticket histories give brokers visibility into earlier communications and troubleshooting steps.
- Collect buyer suggestions by way of post-resolution surveys. This suggestions helps establish areas for enchancment and alternatives to reinforce the shopper expertise.
- Corporations can use ticketing information to establish the most typical points and make course of or product adjustments to cut back future requests.
Including an AI chatbot for Zendesk ticket administration creates a seamless, automated expertise. The Kore.ai XO platform is open and agnostic, which implies you’ll be able to combine it with any system–together with Zendesk.
Beneath is a information on how one can get began.
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Join a Kore.ai account
Step one is to join an account on the Kore.ai XO Platform.
As soon as signed in, choose ‘New App’ to start out your Bot Construct
Start your new app mission with any of the 2 alternatives supplied: Automation AI and Contact Heart AI. When you’ve chosen, choose ‘Customized Setup’ and observe the prompts to construct your bot.
Navigate to {the marketplace} and configure Zendesk
Choose ‘integrations’ from the dropdown menu. From there, you’ll be able to configure Zendesk together with directions and authorization.
Choose the Person Sub Area by following directions on the Zendesk authorization tab.
Add your consumer electronic mail and API Token present in your Zendesk Admin Heart.
Create a ticket
On the Kore.ai workspace, navigate to Digital Assistant > Dialogs > Create Ticket. Right here you’ll be able to automate the creation of a ticket or incident.
Take a look at your integration on Kore.ai
Click on ‘Take a look at’ within the higher proper hand nook of your show. You may be given the choice to pick a Voice or Chat Dialog for testing the flows.
For this instance we’ll deal with Chat Dialog. As soon as chosen and your chatbot pops up, ask it to Create a Ticket. You’ll be able to even simply sort, ‘CreateTicket.’
Enter an outline and select precedence for the ticket. The AI will routinely create a Zendesk ticket for you.
Verify your ticket integration is working
Whereas logged into Zendesk, you’ll be able to view the now open tickets created by Kore.ai. Be happy to run duties like view, create, and delete, simply and effectively from a unified platform.